Refund & Cancellation Policy

1. Overview

At NeoArtifact Geeks Technologies Private Limited ("ArtifactGeeks", "we", "us", "our"), we strive to ensure 100% satisfaction across our web development, AI engineering, custom software solutions, and digital growth services.

2. Service Contracts & Milestone Payments

For custom software development, AI consulting, and enterprise projects:

• Initial upfront discovery / retainer deposits are non-refundable once engineering design or sprint planning has commenced.
• Milestone payments tied to specific deliverables (e.g., prototype sign-off, staging deployment) are non-refundable once the milestone is approved by the client.
• In the event of contract termination prior to milestone completion, billing will be adjusted based on verified engineering hours delivered up to the cancellation notice.

3. Subscriptions & Retainers

Monthly staff augmentation, QA automation retainers, and digital marketing management retainers can be cancelled with a 30-day written notice. Services already delivered during an active billing cycle are non-refundable.

4. Refund Request Process

To request a billing review or refund evaluation:

1. Submit an official request to hello@artifactgeeks.com with your contract reference.
2. Our legal and accounts team will review the deliverables log within 5-7 business days.
3. Approved refunds will be processed back to the original payment method within 7-10 business days.

5. Contact Us

If you have questions regarding our refund policy, please contact our support team at +91 9024000740 or email hello@artifactgeeks.com.